Q: I would like to place an order.
A: Click on the "Add to Cart" button next to your chosen item

Q: How do I know if my selection has been added to the Cart?
A: Look just below our Goat & Pencil logo (top left) and you will see 1 item(s) subtotal: £XX.XX and next to it Checkout >>

Q: How do I proceed to Checkout?
A: Click on Checkout >>

Q: I have a Gift certificate code:
A: Just enter the unique code and be sure to click Apply

Q: How long will despatch & delivery take?
A: We process orders throughout the day and despatch once a day. We aim to despatch same day or next business day depending on time of day that order is received & processed. Orders sent by Royal Mail UK Letter Post generally take 1-3 days from date of despatch.

Q: How do I know if my order has been despatched?
A: If you created an account; you can login and check status